Doubts, questions?
Each Isola Bella piece of jewelry has a dedicated card at www.isolabellagioielli.com: you will find measurements, materials, information and the list price.
Each Isola Bella piece of jewelry has a dedicated card at www.isolabellagioielli.com: you will find measurements, materials information and the list price.
All Isola Bella rings are adjustable to fit the needs of the wearer.
You can buy Isola Bella jewelry online - at www.isolabellagioielli.com - and in stores near you. You can see the complete list of retailers in the Store Locator section at www.isolabellagioielli.com.
At www.isolabellagioielli.com you can view all Isola Bella jewelry creations, divided by Categories, Tags and Special Collection.
Yes, on the Isola Bella jewelry website you can make purchases in the EShop section.
You can always place orders on the Isola Bella shop, but we recommend that you read any shipping notices on the Shopping Cart page.
Isola Bella jewelry ships to: Albania, Australia, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, United Kingdom (UK), Czech Republic, Romania, Slovakia, Slovenia, Spain, United States (US), Sweden, Switzerland, Hungary.
N.B. Any customs fees and duties are the responsibility of the person making the purchase. For the U.S., only orders under $500 are allowed to be shipped.
For your purchases on www.isolabellagioielli.com you can make payment with:
- PayPal
- Si (XPay) Visa card,
- Mastercard, Maestro
- Bank Transfer
For every Visa and MasterCard payment, the identification method required by the bank that issued the credit card must be used. You must also have a PayPal account to use this payment method in the Isola Bella EShop.
For assistance with ordering and shipping, e-mail [email protected]. For assistance on the jewel, you should contact [email protected]
If you have any inquiries regarding in-store purchases, please contact directly the store where you plan to make your purchase or the store where you have already made your purchase.
If you need assistance with an order placed on the shop, write to [email protected].
Orders
No, it is possible to place an order as a guest. Creating an account, however, is useful for finishing the order faster, saving personal information, accessing the order summary, creating a wishlist, and receiving exclusive Isola Bella offers.
For a better experience browsing the Isola Bella site we recommend that you use the latest version of your operating system, Windows, OSX, and browser, Safari, Firefox, Internet Explorer. If you experience technical problems please contact us at [email protected] , giving details about the problem, the error screen, and the name and version of the browser you are using.
If you experience difficulty accessing your account, we recommend that you check that the email and password you are using are the same as those used when you registered. If you have forgotten your password click on the "Forgot Password" link and enter your address to generate a new password. In the event that you are still unable to access your account, please contact Isola Bella jewelry at [email protected] detailing what problems you are experiencing.
To change your account information, log in and change what you think is necessary.
Unfortunately, it is not possible to delete the account independently. To request account deletion please contact Isola Bella at [email protected], sending an email from the same address you provided when you signed up, so we can verify that this is a genuine request.
To create an order you must select the item(s) you are interested in and add them to your shopping cart. When you have selected what you want, click "Complete Your Purchase" and you will arrive at the payment page. As soon as you have completed your order, you will receive a confirmation e-mail with your transaction reference number.
From the moment you have completed your order and received your confirmation email, you will no longer be able to change or cancel your order or change your shipping/delivery address. Italian law guarantees in all cases the right to revoke the purchase and obtain a refund within 14 days of receiving the purchased item. See the Returns section for more information.
If you encounter problems with payment, check the correctness of the data entered (credit card, account, expiration date, billing address, security code). In case problem persists, contact your bank and write to us at [email protected].
If you have an Isola bella promo code, enter it in the appropriate field inside the shopping cart and click "Apply Coupon." If the code is found to be invalid, check the newsletter you received it with for the validity date and the categories to which the promotion can be applied.
To have the ability to access your order history, create an account on Isola Bella.
Shipping
ITALY: standard shipping for orders up to €99.00 (€7.00), for orders over €100 (free).
EU: standard shipping for orders up to €149.00 (€19.00), for orders over €150.00 spend (free). *
EXTRA EU - INTERNATIONAL: for orders up to 199 € (25.00 €), for orders over 200 € (free of charge).*
*DDU (Delivery Duty Unpaid): the responsibility of customs clearance and customs costs (taxes, duties) are borne by the buyer. For the U.S., only orders under $500 are allowed to be shipped.
Delivery within Italy takes between 3 and 5 working days; for international shipments, delivery can take between 7 and 10 working days.
Isola Bella Gioielli is in no way responsible for delivery delays.
For its shipments, Isola Bella Jewelry relies only on experienced and reliable couriers.
Specifically, standard domestic shipping is handled by BRT and GLS.
In contrast, international, EU and non-EU shipments are entrusted to UPS and DHL.
If you purchased several pieces of jewelry in one order, they will be sent to you in one shipment, but each with its own box.
A personalized card can be added in the shipment if it is a gift.
For pre- and post-purchase information, we suggest you email orders@isolabellagioielli. For after-sales services, an email should be sent to [email protected].
Returns
According to Italian law, as a consumer you can exercise your right of withdrawal within 14 days of purchase. For more information click here. Shipping costs are the responsibility of the buyer.
It is not possible to return a product purchased on the Isola Bella shop from an authorized dealer. In addition, it is not possible to return a product purchased at one of the Isola Bella stores to the shop. For more information click here
We are sorry for the incident, please read here and contact us at [email protected]. Should the delivered items have defects, a request may be made for their replacement with a defect-free specimen.
Jewelry warranty
The warranty period is 2 years from the date of delivery. The warranty does not cover wear and tear due to use, misuse, oxidation, or replacement of lost or stolen items.
For more information click here.
If your Isola Bella jewelry breaks within the warranty period please contact us as indicated here. If the required action is not covered by the warranty, due to time limits or related to the nature of the damage, transportation and repair costs are considered to be borne by the sender.
Warranty Watches
The warranty period is 2 years from the date of delivery. The warranty does not cover wear and tear due to use, misuse, or replacement of lost or stolen items, and is void if the watch is repaired by unauthorized personnel or with non-original parts. For more information click here.
If your Isola Bella watch breaks within the warranty period please contact us as indicated here. If the required action is not covered by the warranty, due to time limits or related to the nature of the damage, transportation and repair costs are considered to be borne by the sender.
Care and cleaning
ISOLA BELLA jewelry is handmade in Italy by skilled artisans. Unique, refined and totally hypoallergenic, they are made of 925 thousandths silver, pure gold plating, fire enamel and anti-oxidation treatment.
Sterling silver 925(%) is an alloy of silver and other materials. The jewelry is hallmarked with a punch showing the silver title present in the alloy: 925 indicates an alloy composed of 925 parts pure silver out of 1,000.
Gold and silver are malleable metals, and natural oxidation does not constitute a manufacturing defect and is therefore not covered by warranty. Browning and gilding of jewelry fades over time as a natural consequence of use. Perfume, air, salt water, creams, hairspray, sulfur, chlorine and skin Ph can accelerate wear time. We also recommend that jewelry should not be worn while bathing or during sports activities.
It is recommended to soak jewelry-excluding jewelry composed of pearls, corals, turquoise, etc. - in warm water and mild soap or polish the surface with a soft cloth. It is recommended to avoid harsh chemicals. For further assistance contact authorized dealers or send an email to [email protected].
