Frequently Asked Questions

1) How much does a jewel by Isola Bella cost?

Every Isola Bella jewel has a sheet on www.isolabellagioielli.com: you will find measures, material, information and the list price.

2) Which are the characteristics and the measures of every jewel?

Every Isola Bella jewel has a sheet on www.isolabellagioielli.com: you will find measures, material, information and the list price.

3) Which measure of ring should I purchase?

All the Isola Bella rings are adjustable, to suit for the demands of whom wears them.

4) Where can I purchase the Isola Bella jewels?

You can purchase the Isola Bella jewels online – on www.isolabellagioielli.com – and in the nearer-to-you stores. Consult the complete list of the retailers in the section Store Locator on www.isolabellagioielli.com.

5) Where can I browse the catalog?

On www.isolabellagioielli.com it is possible to view all the creations Isola Bella Gioieli, divided in Categories, Tag and Special Collection.

6) Can I purchase on the web site Isola Bella Gioielli?

Yes, on the website Isola Bella Gioielli it is possible to purchase in the section EShop.

7) Is the EShop Isola Bella always opened?

It is always possible to order on the Eshop Isola Bella, but we recommend you to read possible notices about the consignments in the shopping Cart page.

8) In which countries does the Isola Bella Eshop make the shippings?

Isola Bella Gioielli sends in: Albania, Australia, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, United Kingdom (UK), Czech Republic, Romania, Slovakia, Slovenia, Spain, United States (US), Sweden, Switzerland, Hungary.
N.B. Possible expenses and customs duties are payable to those who make the purchase. In the USA we can ship only orders under 500$.

9) Which are the methods of payment accepted?

For your purchases on www.isolabellagioielli.com you can make the payment with:
PayPal
CartaSì(XPay) Visa, Mastercard, Maestro Credit Transfer.
For every payment with Visa and Mastercard it is necessary to use the method of identification required from the bank that has issued the credit card. Besides to own an account PayPal is necessary to use this method of payment in the EShop Isola Bella.

10) How can I contact Isola Bella Gioielli for generic applications?

For assistence in orders or shipment it is necessary to send a mail to ordini@isolabellagioielli.it. For assistence to care about the jewel send a mail to customercare@isolabellagioielli.it.

11) How can I contact Isola Bella for a purchase in shop?

If you have some applications related to purchase in shop, we invite you to directly contact the shop in which you have intention to purchase or the store in which you have already purchased.

12) How can I contact the Isola Bella Eshop?

If you need assistance for an order effected on the Eshop, write to ordini@isolabellagioielli.it.

ORDERS

1) To be able to order in the Isola Bella Eshop, must I create an account?

No, it is possible to effect an order as guest. To create an account however it is useful to conclude more quickly the order, to save the personal data, to access the recapitulate orders, to create a wishlist and to receive exclusive offers by Isola Bella.

2) What do I have to do in case of technical problems?

For a best experience of navigation of the site Isola Bella we recommend you to use the last version of your operating system, Windows, OSX, and of the browser, Safari, Firefox, Internet Explorer. If you had to find some technical problems we beg you to contact us to customercare@isolabellagioielli.it, pointing out the details respect to the problem, screens her/it of error, the name and the version of the used browser.

3) I don't succeed in accessing my account.

If you find difficulty in the access to your account we recommend you to check that the email and the password that you are using are the same used during the recording. If you have forgotten the password click on the link “forgotten Password” and insert your address to produce a new password. In case you didn’t succeed in accessing your account yet, we beg you to contact Isola Bella jewels to customercare@isolabellagioielli.it pointing out which is the in relief problems.

4) How can I modify my account?

To modify the information of your account, make the login and change what is necessary for you.

5) How can I cancel my Isola Bella account?

Unfortunately it is not possible to autonomously cancel the account. To ask for the cancellation of the account we beg you to write to customercare@isolabellagioielli.it, sending an email from the same address you gave during the registration, so that to verify it is a real application.

6) How can I create an order?

To create an order you must select the article/articles of your interest and add them to the cart. When you have selected what you desire, click on “Completes your purchase” and you will reach the page of the payment. You will just have concluded the order, you will receive an e-mail of confirmation with the number of reference of your operation.

7) Can I modify or cancel my order?

From the moment you have concluded the order and received the e-mail of confirmation, it won’t be more possible to modify or to cancel the order, neither to modify the address of consignment / delivery. The Italian law guarantees in all the cases the right to revoke the purchase and to get the reimbursement within 14 days from the receipt of the purchased article. For further information it consults the section to Returns.

8) My payment has been denied

If you find problems in the payment, check the accuracy of the inserted data (credit card, account, due date, address of billing, safety code). In the case the problem persists, contact your bank and write us to ordini@isolabellagioielli.it.

9) How does the Discount Code work?

If you have a Isola Bella Discount Code, insert it in the special field inside the cart and click on “Applies the coupon.” If the code had to result not valid, verificate, in the newsletter with which you have received it, the date of validity and the categories to which the promotion can be applied.

10) How can I search my order?

To have the possibility to access the historian of your orders, creates an account on Isola Bella.

SHIPPING

1) Which are the types of consignment?

For your purchases on Isola Bella Gioielli they exist 3 typologies of consignment:
ITALY: standard shipping for orders up to € 99.00 (€ 7.00), for orders over € 100 (free)
UE: standard shipping for orders up to € 149.00 (€ 19.00), for orders over € 150 (free).*
EXTRA UE – INTERNATIONAL: standard shipping for orders up to € 199.00 (€ 25.00), for orders over € 200 (free).*

*DDU (Delivery Duty Unpaid): expenses and customs duties are payable to those who make the purchase. In the USA we can ship only orders under 500$.

2) Which are the times of delivery?

The national delivery takes place in a period of time between 3 and 5 working days; for the international consignments the delivery can take place in an interval of time between 7 and 10 working days. Isola Bella Gioielli is not in some way responsible of the delays in the deliveries.

3) Which carriers does Isola Bella Gioielli use?

For the shipping, Isola Bella Gioielli relies only on expert and reliable couriers.
In particular, the national standard shipping is entrusted to BRT and GLS.
Instead, international shipments, in the EU and Extra EU are entrusted to UPS and DHL.

4) I have purchased different jewels in one order, how will they be shipped?

If you have purchased different jewels in one order, they will be envoyed you with one consignment but everyone in its own box.
If your purchase is a gift, you can add to you consignment a personalized card.

5) How can I ask for assistance?

For information preceding or after the purchase we recommend you to send an email to ordini@isolabellagioielli. For services post sale is necessary to send a mail to customercare@isolabellagioielli.it.

RETURNS

1) Which are formalities for the restitution of the commodity purchased on the Eshop Isola Bella?

According to the Italian law, as consumer it is possible to practice the right of recess within 14 days from the purchase. For further information click here . Shipping costs are charged to buyer.

2) Can I return a product purchased online in one of the retailers Isola Bella?

It is not possible to return a product purchased on the Eshop Isola Bella to an authorized retailer. Besides it is not possible to return a product purchased in one of the points sale Isola Bella to the Eshop. For further information click here .

3) Have you received a wrong or defective article?

We are sorry for what happened, we beg you to read here and to contact us to customercare@isolabellagioielli.it. If the delivered articles had to introduce some defects you can proceed to ask for of it the substitution with a deprived sample of defects.

JEWELS WARRANTY

1) Are the jewels Isola Bella covered by warranty?

The warranty period is 2 years from the date of delivery. The warranty doesn’t cover the usury due to the use, the improper use, the oxidation, neither the substitution of lost or stolen articles.

2) How can my Isola Bella jewel be repaired?

If your jewel Isola Bella breaks during the period of validity of warranty we beg you to contact us to marketing@isolabellagioielli.it.
If the intervention demand doesn’t reenter in the coverage of the warranty, for temporal limits or related to the nature of the damage, the sender’s load are considered to the costs of transport and reparation. The jewel to be repaired must be accompanied from the Form of Application Assistance, compiled in every part, and send to:
CENTRO ASSISTENZA ISOLA BELLA GIOIELLI
c/o ZAPPIA GIOIELLI
CORSO SICILIA, 24
95131 – CATANIA

WATCHES WARRANTY

1) Are Isola Bella watches covered by warranty?

The warranty period is 2 years from the date of delivery. The warranty doesn’t cover the usury due to the use, the improper use, the oxidation, neither the substitution of lost or stolen articles.

2) How can my Isola Bella watch be repaired?

If your Isola Bella watch breaks during the period of validity of warranty we beg you to contact us to marketing@isolabellagioielli.it.
If the intervention demand doesn’t reenter in the coverage of the warranty, for temporal limits or related to the nature of the damage, the sender’s load are considered to the costs of transport and reparation. The watch to be repaired must be accompanied from the Form of Application Assistance, compiled in every part, and send to:
CENTRO ASSISTENZA ISOLA BELLA WATCH
c/o TIME SERVICE S.R.L.
VIALE LIBERTA’, 80
95129 – CATANIA

CARE AND CLEANING

1) How can I take care of my Isola Bella jewel?

The jewels by Isola Bella are handmade-realised in Italy by experts artisan. Unique, refined and totally anti-asthmatic, they are realized in silver 925 millesimis, pure gold plated, enamels to fire and anti oxide treatment.
The silver Sterling 925 (%) is a league of silver and other materials. The jewels are marked with a punch that brings the title of present silver in the league: 925 point out a league composed by 925 parts of pure silver on 1.000.
Gold and silver are malleable metals and the natural oxidation doesn’t constitute defect of production and, therefore, this is not covered from warranty. Burnishing and gilding of the jewels fade away after sometime, as natural consequence of the use. Perfumes, air, salty water, creams, lacquer, sulphur, chlorine and Ph of the skin can accelerate the times of usury.

2) How can I clean my Isola Bella jewel?

We advise you to dip the jewels – excluded the one composed by pearls, coral, turquoise, etc. – in lukewarm water and neutral soap or to polish the surface with a soft cloth. We recommend you to avoid aggressive chemists products. For further assistance, turn to the authorized retailers or send an email to customercare@isolabellagioielli.it.